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Home >> Help >> Terms & Conditions
Returns, Shortages and Sales Tax Credit Policies
Shipping discrepancies should be reported to Royal Corp Customer Service department within 48 hours of receiving the shipment for credit or invoice adjustment. If shipment is via common carrier, any shortages and damages must to be indicated on the freight bill when delivery was made.
Customer must request from customer service a Return Material Authorization (RMA) form listing approved returnable items to be picked up on their next delivery. No returns will be accepted for items purchased longer than 30 days.
Credit for returned, refused, damaged, defective or shorted products will be paid via an approved credit memo from Royal Corp.
Our drivers are not authorized to pick up any returns without an RMA form indicating the products to be returned. Products picked up are subjected to inspection by Royal’s warehouse personnel and approval prior to issuance of credit.
For common carrier shipments, no returns will be accepted by the carrier unless it is for damaged merchandise from the shipment being delivered. The damaged items refused must be indicated on the freight bill. All other returns via common carrier must be approved and RMA issued prior to pick up by carrier.
Credit will be issued for complete cases returned in good saleable condition and in original unmarked packaging. No credit will be given for unauthorized returns or discontinued items.
Special orders and equipment are not returnable. Some manufacturer may accept return of special orders but they are subjected to a minimum restocking fee of 20% plus any applicable freight charges.
Sales Tax Credits
For credit of sales tax, please provide the invoice number and item number that is tax exempt and provide appropriate tax exempt certificate if not already on file at Royal Corp.
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